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Networking, soft skills, business connections
How to talk to clients so they naturally want to continue the conversation
How the manager’s name becomes a working tool and helps solve issues with officials and key clients faster
How to talk to clients so they themselves want to keep the conversation going
What I do, how I talk (and recommend to everyone).
10 simple techniques that help you sound human, keep people’s attention, and build trust in every conversation
1. I speak in plain human language.
Short, simple, no bureaucratic language. The simpler and more natural you are, the faster the tension of a first meeting goes away. It’s true, isn’t it? “Be simpler and people will be drawn to you,” as the saying goes.
2. I start from curiosity.
“Wow, that’s great! And why is this important to you?” works better than any pitch. Be curious and ask questions!
3. I ask clarifying questions.
They open up a whole wonderful world:
— “…I want to understand this: would this (…) be a success for you? You just described this success in exactly those terms, didn’t you?”
4. I show that I’m really listening.
Rephrasing a person’s key idea in your own words is the path to understanding:
“Did I get this right, what matters to you is…?” This instantly builds trust.
5. I give a small but effective “micro-benefit.”
One specific recommendation is better than a 20-page PDF manual 📄:
“Let me give you the contact of a great specialist on this topic — they helped me a lot with a similar request just a month ago.”
6. I respond quickly.
Attention is a currency. A reply within 5 minutes is sometimes more important than a perfect text a day later. Better to be fast than… “polished and buffed to perfection.”
7. Pressure is dangerous.
The phrase “If it’s convenient for you, we can continue later” reduces anxiety and encourages dialogue better than “When shall we call?”. I leave my counterpart the option to avoid feeling like they’ve been “backed hard into a corner.”
8. I don’t like it, but I admit my mistakes.
“Exactly. That’s my mistake, I’ll fix it right now” is a powerful tool for building trust.
9. If I feel tension, I switch to talking by voice.
A short voice message in WhatsApp (or even better, a quick call!) brings conversations to life and restores a sense of human connection.
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